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Mail Tools   Mail Tools

Frequently Asked Questions...




Which Mail Services are Supported by Mail Tools?


We test with Gmail, AOL and several other independent IMAP services. Only IMAP email services will work with Mail Tools not POP or direct Exchange Server accounts.



Can Exchange Server work with Mail Tools?


Exchange Server can work with Mail Tools if your IT department enable it and also make it available outside of your firewall. They may choose not to do this.

If they do then the correct Mail Tools server settings would be -

Description - Exchange
Mail Server - Whatever name or address you normally use to contact your Exchange server
Port - 993
SSL - Set slider to ON

Username - This is your domain name followed by a / followed by your username e.g. mycomapny/dschaffer
Password - This is your normal login password for your windows domain

It's worth remembering though that this will only work if your IT folks are making IMAP available on your Exchange server. The iPhone and iPad use another protocol by default and so work a different way.



What are the Server Settings for Gmail?



Description - Gmail
Mail Server - imap.gmail.com
Port - 993
SSL - Set the slider to ON

Then enter the username and password you use for Gmail. You need to actually type the setting above in, the light gray values (which are for gmail) when you first open the server settings page are just for guidance.



What are the Server Settings for AOL?



Description - AOL
Mail Server - imap.aol.com
Port - 993
SSL - Set the slider to ON

Then enter your usual username and password you use for AOL.



What are the Server Settings for Yahoo?



Description - Yahoo
Mail Server - imap-ssl.mail.yahoo.com
Port - 993
SSL - Set the slider to ON

Then enter your usual username (e.g. bob@yahoo.com) and password you use for Yahoo.



What are the Server Settings for MobileMe?



Description - MobileMe
Mail Server - mail.me.com
Port - 143
SSL - Set the slider to OFF

Then enter your usual username and password that you use for MobileMe.



Does Mail Tools support Hotmail?


Currently Hotmail does not support IMAP and so doesn't work with Mail Tools.



AOL is creating an error when I create nested folders


By default AOL prevents nested folders via IMAP.




How do I use Mail Tools?


First you need to add your IMAP account to Mail Tools. To do so click the + button on the bottom of the iPhone window. Then you need to enter your IMAP account details. You can get help on how to do that in our FAQ, linked below...

http://www.southpolesoftware.com/MailTools/MailToolsFAQ.php

The Help button in Mail Tools also takes you to that web page.

Once you've added the server you'll see it in the list. Click on the server name and you'll be able to see the mail folders on that server. Select a folder and you'll see the following options on the bottom of the page...

+ : Create a new folder
Trash Can : Delete a folder
Rename : Rename a folder
Copy : Copy a folder to the clipboard
Paste : Paste a folder from the clipboard into the selected folder





Manage IMAP folders on all of your iDevices...


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